Effective Date: 09-10-2025
| Last Updated: 09-10-2025
At Paruu ,customer satisfaction is our priority. We ensure that every product is carefully crafted, packed, and delivered with love. However, if you are not fully satisfied with your purchase, our Returns & Refunds Policy will guide you through the process.
1. Products Eligible for Return
You may request a return, replacement, or refund if you receive:
- A damaged product during delivery
- A wrong product (different from what you ordered)
- A product with a manufacturing defect
Note:
Food items, flours, fertilizers, and customized/handcrafted gifts are not eligible for returns or refunds due to their nature, unless they arrive damaged or defective.
All return requests must be made within 7 days of delivery.
2. Mandatory Proof Requirement
To process any claim of damage, wrong product, or defect:
- The customer must share a clear uncut video recording of the opening/unboxing of the package within 48 hours of delivery.
- The video must clearly show the outer packaging, shipping label, unsealing, and the product condition at the time of opening.
- Without videographic proof, no return, refund, or replacement request will be accepted.
3. Conditions for Returns
For a return to be accepted:
- The product must be unused, unwashed, and in its original packaging.
Proof of purchase (invoice/order ID) must be provided.
4. Refund Process
Once your return request is approved, we will arrange for a reverse pickup through our courier partners (Delhivery/Shiprocket).
- After we receive and inspect the returned item, your refund will be initiated within 7–10 business days.
Refunds will be processed via the original payment method (Razorpay/Bank/UPI).
5. Non-Returnable/Non-Refundable Items
The following items are not eligible for return/refund:
- Customized or personalized products
- Handmade gifts crafted on special request
- Opened or used food products & flours
- Garden fertilizers once opened
- Items without the required unboxing video proof
6. Replacement Policy
Currently, Paruu ships within India only.
7. Cancellation Policy
Orders can be cancelled within 24 hours of purchase if they have not been shipped.
Once shipped, cancellation is not possible.
7. Contact Us
